Your data

Account & Data Deletion Request

Your data belongs to you. You can ask us to permanently delete your Wiser Health account and the personal information linked to it at any time — no reason needed, and no cost.

At a glance

✓ Completed within 7 days of your request

✓ Simple request by email

✓ Permanent — it can’t be undone

How to Request Account Deletion

Send your request by email from the address you use for your Wiser Health account. We will never ask for your password.

Email info@wiserhealth.ca from the address on your account

Use the subject line:
“Account Deletion Request – Wiser Health”

Include the preferred name you use in the app, plus any details that may help us find your account (optional)

Email your request →

Deleted

What Data Will Be Deleted

Once your request is processed, the following data linked to your account is permanently deleted:

Your profile — preferred name, email address and sign-in details
Wellness information you entered — questionnaire answers, check-ins, logs and habits
Health Connect data imported into Wiser Health, and your generated reports and plans
Your insights, trends and saved content
Preferences, goals and app settings
App interaction data linked to your account

May be retained

Data That May Be Retained

For legal, security or compliance reasons, Wiser Health may keep limited information, such as:

Records required to comply with applicable laws or regulations
A pseudonymised record of the consents you gave, so we can show what was agreed to and when
Summaries already sent to our AI service provider, which cannot be recalled; the provider deletes them under its retention policy (up to 30 days)

Any retained data is stored securely, used for no other purpose, and kept only for the minimum time required by law. Backup copies are removed as part of our normal backup cycle.

Retention Period

Account deletion requests are typically completed within 7 days of your request.
Any data retained for legal or compliance purposes is deleted once the retention obligation ends.

Requests for someone else

A parent or legal guardian can request deletion of an account belonging to someone in their care, using the same email process above.

Good to know

Deleting your account does not cancel a Wiser Health Premium subscription. Cancel it in your App Store or Google Play subscription settings.
In the new version of the app (currently available to testers), you can also delete your account yourself from your Profile.
Uninstalling the app does not delete your account.
You are welcome to sign up again later, but deleted data can’t be restored.

Last updated: November 2026